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mediumDynamicsDynamics 365 Contact Centernew featurem365_message_center · Sep 1, 2026

Dynamics 365 Contact Center - Secondary device for notifications in Digital Messaging conversations

Dynamics 365 Contact Center introduces a new feature allowing customer service representatives to use a secondary device for notifications in Digital Messaging conversations, set for general availability on September 15, 2026.

“Services: Dynamics 365 Apps. We are announcing the ability to use a secondary device for notifications in Digital Messaging conversations in Dynamics 365 Contact Center. This feature will reach general availability on September 15, 2026.<br><br> <b>How does this affect me?</b><br> With this feature, customer service …”
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Audience
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Environment
cloud
Classification confidence: 95%
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Dynamics 365 Contact Center - Secondary device for notifications in Digital Messaging conversations | 365Forge