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mediumDynamicsDynamics 365 Contact Centernew featurem365_message_center · Jul 30, 2026
Dynamics 365 Contact Center - Use bullseye routing with user groups to orchestrate conversations
Dynamics 365 Contact Center introduces bullseye routing with user groups to enable tiered conversation orchestration, improving efficiency and scalability in customer service operations.
“Services: Dynamics 365 Apps. We are announcing the ability to use bullseye routing with user groups to orchestrate conversations in Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026.<br><br> <b>How does this affect me?</b><br> This feature enables a tiered assignment strateg…”
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admindeveloper
Environment
cloud
Ontology Topics
MB-910MB-920
Classification confidence: 95%
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