Feed / Dynamics
mediumDynamicsDynamics 365 Contact Centerga releasem365_message_center · Jul 1, 2026
Dynamics 365 Contact Center - Use enhanced customer-first direct callbacks
Dynamics 365 Contact Center is releasing an enhanced customer-first direct callback feature that will initiate callbacks when customers reach the front of the line, preventing them from losing their place in queue. This improves customer experience and service efficiency.
“Services: Dynamics 365 Apps. We are announcing the ability to use enhanced customer-first direct callbacks in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2026.<br><br><b>How does this affect me?</b><br> With this feature, a callback is initiated when customers reach the front…”
View original article →Audience
adminend_user
Environment
cloud
Classification confidence: 95%
Loading correlations…