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lowDynamicsCustomer Servicepreviewm365_message_center · Aug 13, 2026
Dynamics 365 Customer Service - Validate knowledge and process adherence with evaluations
A new feature in Dynamics 365 Customer Service will allow users to validate agent interactions against approved knowledge sources, reaching public preview soon.
“Services: Dynamics 365 Apps. We are announcing the ability to validate knowledge and process adherence with Quality Evaluation Agent knowledge source in Dynamics 365 Customer Service. This feature will reach public preview on August 28, 2026.<br><br><b>How does this affect me?</b><br>This feature allows you to evalua…”
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admindeveloper
Environment
cloud
Classification confidence: 90%
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