create a new email - Microsoft Q&A

A user is unable to create a new email due to a persistent work/school account sign-in prompt on their desktop, which is not present on their laptop or smartphone. This issue may relate to authentication or conditional access settings preventing the creation of a new mail account.

“My desktop has a work school account that I can't remove. I do not use this account. When I attempt to create a new mail, a request to sign in to the work, school account popup which prohibit to create a new mail. How can I resolve this problem. My laptop and smart phone do not have this issue.”

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Identity

authenticationconditional_access

Security

identity_security

Audience

end_useradmin

Environment

cloud

Classification confidence: 85%

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