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mediumDynamicsCustomer Servicepreviewm365_message_center · Aug 20, 2026
Dynamics 365 Customer Service - Review historical quality metrics in a unified dashboard
Dynamics 365 Customer Service introduces a preview feature allowing users to review historical quality metrics in a unified dashboard, enhancing visibility into quality scores across different record types and evaluation criteria.
“Services: Dynamics 365 Apps. We are announcing the ability to review historical quality metrics in a unified dashboard in Dynamics 365 Customer Service. This feature will reach public preview on September 4, 2026.<br><br><b>How does this affect me?</b><br>This feature provides visibility into quality scores across re…”
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cloud
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