Dynamics 365 Customer Service - Create capacity plans for planning groups

Dynamics 365 Customer Service now allows admins to create capacity plans for planning groups, treating multiple queues as a single unit to improve operational efficiency. This GA release enables better resource planning and management for customer service operations.

“Services: Dynamics 365 Apps. We are announcing the ability to use planning groups to treat multiple queues as a single unit to calculate the capacity that is needed for operations more efficiently within Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature reached general availability on August…”

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Audience

admindeveloper

Environment

cloud

Ontology Topics

MB-910MB-920

Classification confidence: 95%

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