Microsoft does not recognize account verification codes as correct. Why? - Microsoft Q&A

A user reports that Microsoft is not recognizing account verification codes sent via SMS, preventing access to their account and linked services, indicating a potential issue with Microsoft's authentication process.

“Writing on behalf of my wife Melinda [PII removed] .com Her account was hacked and MS does not recognize her account verification codes sent me to her SMS text once entered within moments. Done numerous times over 3 days with patience and overnight. Same problem. She cannot get to her gmail account because Google shu…”

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Identity

authentication

Security

identity_security

Audience

end_user

Environment

cloud

Classification confidence: 80%

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