Authenticator app - Microsoft Q&A

The user is locked out of their Microsoft account due to losing the device used for authenticator app codes, highlighting issues with account recovery and authentication device management.

“I have an account I'm locked out of due to no longer having the device I had my authenticator app codes on. I cannot log in because it's sending verification codes to a device I no longer possess. How do I receive admin assistance? It's not the account I'm posting from obviously because I can't log into it”

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Identity

authentication

Audience

end_user

Environment

cloud

Classification confidence: 95%

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