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highDynamicsDynamics 365 Contact Centerdeprecationm365_message_center · Jul 23, 2026

Dynamics 365 Contact Center - Information regarding the end of support for Customer Intent Agent in Voice

The Customer Intent Agent in Voice feature within Dynamics 365 Contact Center is reaching end of support on July 17, 2026. This means AI-driven customer intent detection for voice interactions will no longer be available, affecting how organizations handle voice-based customer service automation.

“Services: Dynamics 365 Apps. On July 17, 2026, the Customer Intent Agent in Voice feature in Dynamics 365 Contact Center reached end of support.<br><br><b>How does this affect me?</b><br>Voice interactions that previously relied on this feature for AI-driven customer intent detection will no longer benefit from its c…”
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Audience
admindeveloper
Environment
cloud
Classification confidence: 95%
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Dynamics 365 Contact Center - Information regarding the end of support for Customer Intent Agent in Voice | 365Forge