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mediumDynamicsDynamics 365new featuredynamics_blog · Jun 22, 2026
Customer experience leadership in the age of AI: A new operating model with Dynamics 365
Microsoft introduces a new operating model for customer experience leadership using Dynamics 365 in the age of AI, addressing organizational gaps between employee capabilities and organizational support. This represents a strategic enhancement to Dynamics 365's customer engagement capabilities.
“The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and what organizations are built to support. The post Customer experience leadership in the age of AI: A new operating model with Dynamics 365 appeared first on Mic”
View original article →Audience
admindeveloperend_user
Environment
cloudhybrid
Ontology Topics
AZ-500
Classification confidence: 85%
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