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mediumDynamicsService Agentnew featurelink_discovery · Jul 16, 2026
[Docs] Enable Service Agent in Microsoft 365 Copilot
Service Agent functionality has been enabled in Microsoft 365 Copilot, providing a unified customer service experience across Microsoft 365 and Dynamics 365. This enhancement allows organizations to leverage AI-powered assistance for customer service operations.
“Linked from "Microsoft 365 and Dynamics 365 now provide a unified customer service experience": Enable Service Agent in Microsoft 365 Copilot”
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admindeveloper
Environment
cloudhybrid
Classification confidence: 90%
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