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lowDynamicsCustomer Servicenew featurelearn_dynamics365 · Mar 24, 2025
Work with cases in Dynamics 365 Customer Service - Training
Dynamics 365 Customer Service now includes enhanced Case Management capabilities with features for creating cases, managing resolution processes, handling case hierarchies, and merging similar cases. This update provides customer service agents with better tools for workload management through queue functionality.
“This learning path focuses on Case Management capabilities of Dynamics 365 Customer Service including options for creating cases, managing the case resolution process, working with case hierarchies and merging similar cases. Queues can be used to maintain and manage case workloads for customer service agents.”
View original article →Audience
admindeveloper
Environment
cloudhybrid
Ontology Topics
AZ-500
Classification confidence: 95%
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