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mediumDynamicsContact Centerpreviewm365_message_center · Aug 6, 2026
Dynamics 365 Contact Center - Equip voice agents with custom voice
Dynamics 365 Contact Center is introducing a preview feature allowing voice agents to use custom neural voices from Azure, available on August 21, 2026. This enables enhanced voice customization for contact center operations.
“Services: Dynamics 365 Apps. We are announcing the ability to equip voice agents with custom voice in Dynamics 365 Contact Center. This feature will be available in public preview on August 21, 2026.<br><br> <b>How does this affect me?</b><br> Users will be able to connect an approved Azure custom neural voice to Dyn…”
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Environment
cloud
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