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mediumDynamicsCustomer Servicega releasem365_message_center · Aug 17, 2026
Dynamics 365 Customer Service - Planning group support in Adherence historical analytics
Dynamics 365 Customer Service introduces planning group support in Adherence historical analytics, set for general availability on August 31, 2026, allowing workforce managers to focus historical analysis on relevant groups.
“Services: Dynamics 365 Apps. We are announcing planning group support in Adherence historical analytics in Dynamics 365 Customer Service. This feature will reach general availability on August 31, 2026.<br><br><b>How does this affect me?</b><br>This feature enables workforce managers to scope historical analysis to t…”
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adminmanager
Environment
cloud
Classification confidence: 95%
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