I have a Surface Labtop and I have a mechanical issue with my labtop. It is stopping me from retrieving my files. It is requiring me to have my 48 digit BIT LOCK key. Who can assist? - Microsoft Q&A

The user is experiencing issues retrieving files from their damaged Surface Laptop due to Bit Lock key requirements, which may be related to recent security updates.

“I have a Microsoft Surface Laptop. Recently my laptop was damaged and I need to retrieve my files. In my attempt to do so, I'm being prompted to provide my 48 digit Bit Lock key. I do not have this key. I do have the KEY ID for my laptop. Can you direct me to support to assist.”

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Security

endpoint_security

Audience

end_user

Environment

on_premises

Classification confidence: 85%

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