Connect my new bluetooth mouse - Microsoft Q&A

A user is experiencing issues connecting a new Bluetooth mouse to their Surface device, which may be due to hardware or software incompatibility.

“I recent replaced my Surface 9 Modern Mobile Mouse due to inability to get the scroll wheel to operate correctly (likely due to dirt on the internal contacts which I was unable to remove). The new mouse won't connect to the Surface 9. Initially it connected momentarily and then switched back and forth between Connect…”

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Audience

end_user

Environment

cloudon_premises

Classification confidence: 85%

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