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mediumDefenderCase Management Agentnew featuredynamics_blog · Jul 9, 2026
Trust before you automate: introducing Shadow Mode in Case Management Agent
Shadow Mode in Case Management Agent allows organizations to evaluate AI performance on live production cases without taking action, enabling safe testing of AI recommendations alongside human workflows. This feature helps validate AI accuracy and effectiveness before full automation.
“Shadow Mode in Case Management Agent lets you evaluate AI on live production cases, without taking any action. The AI agent runs quietly alongside your human workflows. On real, incoming cases it observes, predicts, recommends, and simulates exactly what it would do if it were live. You see every re”
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threat_protectionendpoint_security
Audience
adminsecurity_engineer
Environment
cloudhybrid
Ontology Topics
AZ-500
Classification confidence: 95%
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