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mediumTeamsnew featurem365_message_center · Oct 21, 2026

Intelligent Call Delegation in Teams

Intelligent call delegation in Microsoft Teams uses AI to answer incoming calls and provide context, allowing users to decide whether to engage. This feature helps improve focus on important conversations.

“Services: Microsoft Teams. <p><b>[What and Why:]</b></p><p>Incoming Teams calls don't wait for a break in your day. Intelligent call delegation provides AI-powered calling assistance so you can focus on the conversations that matter most. It answers calls and gathers context, helping you decide whether to pick up and…”
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Audience
admindeveloper
Environment
cloud
Classification confidence: 95%
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