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mediumDynamicsDynamics 365 Customer Servicega releasem365_message_center · Jul 6, 2026
Dynamics 365 Customer Service - Modify and override submitted evaluations
Dynamics 365 Customer Service now allows Quality Managers to modify and override submitted evaluations even after they are marked as completed or expired. This provides greater flexibility in managing customer service quality assessments.
“Services: Dynamics 365 Apps. We are announcing the ability to modify and override submitted evaluations in Dynamics 365 Customer Service. This feature has reached general availability.<br><br> <b>How does this affect me?</b><br> This feature enables Quality Managers to edit and override evaluation results even after …”
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Environment
cloudhybrid
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