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mediumDynamicsContact Centernew featurem365_message_center · Sep 30, 2026
Dynamics 365 Contact Center - Assign conversation to expert who engaged with the customer previously
A new feature in Dynamics 365 Contact Center will allow conversations to be assigned to experts who previously engaged with the customer, enhancing personalized support.
“Services: Dynamics 365 Apps. We are announcing the ability to assign conversations to experts who engaged with the customer previously in Dynamics 365 Contact Center. This feature will reach general availability on October 30, 2026.<br><br> <b>How does this affect me?</b><br> This feature will enable users to assign …”
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admindeveloper
Environment
cloud
Classification confidence: 90%
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