Feed / Dynamics
highDynamicsService Agentga releasedynamics_blog · Jun 30, 2026
Microsoft 365 and Dynamics 365 now provide a unified customer service experience
Microsoft 365 and Dynamics 365 now provide a unified customer service experience through the general availability of Service Agent, which helps customer service teams understand issues, find answers, and take action from one Copilot experience. This integration leverages Microsoft 365 Copilot and Dynamics 365 to unify customer, case, and knowledge context while enabling AI-powered actions.
“Service Agent is now generally available, helping customer service teams understand issues, find answers, and take action from one Copilot experience. Built on Microsoft 365 Copilot and Dynamics 365, Service Agent unifies customer, case, and knowledge context while enabling AI-powered actions that i”
View original article →Audience
admindeveloperend_user
Environment
cloudhybrid
Ontology Topics
AZ-104SC-300
Classification confidence: 95%
Loading correlations…