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mediumDynamicsContact Centernew featurem365_message_center · Oct 1, 2026
Dynamics 365 Contact Center - Use after conversation presence status for wrap-up activities
A new feature in Dynamics 365 Contact Center will allow the use of after-conversation presence status for wrap-up activities, reaching GA on October 30, 2026. This improves agent availability clarity.
“Services: Dynamics 365 Apps. We are announcing the ability to use after conversation presence status for wrap-up activities in Dynamics 365 Contact Center. This feature will reach general availability on October 30, 2026.<br><br> <b>How does this affect me?</b><br> This feature disambiguates the Busy/DND presence sta…”
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admindeveloper
Environment
cloud
Classification confidence: 90%
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