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mediumDynamicsCustomer Servicega releasem365_message_center · Sep 1, 2026
Dynamics 365 Customer Service -Resolve customer emails autonomously with AI
Dynamics 365 Customer Service now allows autonomous email resolution using AI, reaching general availability on September 30, 2026. This reduces manual intervention for end-to-end customer email handling.
“Services: Dynamics 365 Apps. We are announcing the ability to use AI to drive autonomous email resolution in Dynamics 365 Customer Service. This feature will reach general availability on September 30, 2026.<br><br> <b>How does this affect me?</b><br> Autonomous email resolution delivers end-to-end handling of custom…”
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adminend_user
Environment
cloud
Ontology Topics
MB-910MB-920
Classification confidence: 95%
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