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mediumDynamicsDynamics 365 Contact Centerga releasem365_message_center · Jul 8, 2026
Dynamics 365 Contact Center – Privileges and role-based access
Dynamics 365 Contact Center is adding role-based access control using Microsoft Entra ID, allowing admins to manage agent and customer service representative permissions more effectively. This general availability feature enhances security and access management for contact center operations.
“Services: Dynamics 365 Apps. We are announcing the ability to use role-based access for agents and customer service representatives using Microsoft Entra ID within Dynamics 365 Contact Center. This feature will reach general availability on July 24, 2026.<br><br><b> How does this affect me?</b><br>With this feature, …”
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authenticationauthorizationidentity_governance
Security
cloud_securityidentity_security
Audience
admindevelopersecurity_engineer
Environment
cloud
Ontology Topics
AZ-500SC-300
Classification confidence: 95%
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