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mediumDynamicsDynamics 365 Customer Servicenew featurem365_message_center · Jul 15, 2026

Dynamics 365 Customer Service and Contact Center - New "After Conversation Work" presence for representatives in wrap-up

Dynamics 365 Customer Service and Contact Center are introducing a new 'After Conversation Work' presence status to help supervisors better track representative availability during wrap-up periods. This enhancement improves workforce management and ensures accurate real-time visibility of agent status.

“Services: Dynamics 365 Apps. We are introducing the "After Conversation Work" status to the presence feature in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature enhancement will be available starting July 15, 2026.<br><br> <b>How does this affect me?</b><br>This feature enables supervisors …”
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Audience
adminend_user
Environment
cloud
Classification confidence: 95%
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Dynamics 365 Customer Service and Contact Center - New "After Conversation Work" presence for representatives in wrap-up | 365Forge