Turn off windows protected print mode - Microsoft Q&A

The user is unable to disable Windows Protected Print Mode for their HP Envy 6500 printer, which is preventing them from printing in black and white or gray scale. This issue affects end users trying to configure printer settings.

“I have been going to settings, device and printer, find printer. I can't open printer preferences. This is a HP Envy 6500 series printer. I want to print in only black and white or gray scale, everything is coming out in color. I can find windows protected print mode but only shows Set Up. If I activate Set Up it wil…”

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Audience

end_user

Environment

cloudhybridon_premises

Classification confidence: 95%

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