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mediumDynamicsQuality Managementga releasedynamics_blog · Aug 5, 2026

Governance in the Quality Management agent is now generally available

The Quality Management agent in Dynamics 365 Customer Service is now generally available, enabling organizations to evaluate outbound emails and attachments against business policies to reduce risk and ensure compliant customer communications.

Governance in Dynamics 365 Customer Service helps organizations evaluate outbound emails and attachments against business-defined policies before delivery, reducing risk and ensuring compliant customer communications. The post Governance in the Quality Management agent is now generally available app
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Compliance
GDPRHIPAASOCISO
Security
threat_protectioncompliance_update
Audience
admincompliance_officer
Environment
cloud
Ontology Topics
SC-300AZ-104
Classification confidence: 95%
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Governance in the Quality Management agent is now generally available | 365Forge