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mediumDynamicsDynamics 365 Contact Centernew featurem365_message_center · Sep 30, 2026
Dynamics 365 Contact Center - Let representatives set next presence to handle routing of work items
Dynamics 365 Contact Center is introducing a new feature that allows representatives to set their next presence, enabling better work item routing and availability management.
“Services: Dynamics 365 Apps. We are announcing the ability to allow representatives to set next presence to indicate their future availability in Dynamics 365 Contact Center. This feature will reach general availability on October 30, 2026.<br><br><b>How does this affect me?</b><br> Next presence allows service repre…”
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admindeveloper
Environment
cloud
Classification confidence: 90%
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