Feed / Dynamics
mediumDynamicsCustomer Servicega releasem365_message_center · Aug 17, 2026
Dynamics 365 Customer Service - Planning group support in Forecast scenario
Dynamics 365 Customer Service now supports planning group functionality in the Forecast scenario, set for general availability on August 31, 2026. This enhancement improves forecasting accuracy for organizations managing multiple queues.
“Services: Dynamics 365 Apps. We are announcing planning group support in the Forecast scenario in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026.<br><br><b>How does this affect me?</b><br>With this feature, organizations running dozens of…”
View original article →Audience
admin
Environment
cloud
Ontology Topics
MB-910
Classification confidence: 95%
Loading correlations…