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mediumDynamics365 Contact Centernew featurem365_message_center · Sep 15, 2026
Dynamics 365 Contact Center - Manage overnight shifts as a single continuous schedule
A new feature in Dynamics 365 Contact Center allows supervisors to manage overnight shifts as a single continuous schedule, improving shift management efficiency.
“Services: Dynamics 365 Apps. We are announcing the ability to manage overnight shifts as a single continuous schedule in Dynamics 365 Contact Center. This feature will reach general availability on October 2, 2026.<br><br><b>How does this affect me?</b><br>With this feature, supervisors can now create and manage over…”
View original article →Audience
admin
Environment
cloud
Classification confidence: 90%
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