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mediumDynamicsDynamics 365new featuredynamics_blog · Jun 22, 2026
Optimize workforce operations across people and AI agents with Dynamics 365
Dynamics 365 introduces workforce engagement management capabilities that help service organizations plan, manage, and improve performance across both customer service representatives and AI agents. This enhancement enables better forecasting, scheduling, real-time adherence, and quality evaluation for hybrid workforce operations.
“Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps and AI agents. With forecasting, scheduling, real-time adherence, AI Agent Estimator, quality evaluation, governance, and coaching capabilities built into th”
View original article →Audience
admindevelopersecurity_engineer
Environment
cloudhybrid
Ontology Topics
AZ-500SC-300
Classification confidence: 95%
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