Due to an incorrect operation in Authenticator, the bound identity credentials have been lost, and I am currently unable to log in to my onmicrosoft account. - Microsoft Q&A

A user is experiencing login issues with Microsoft Authenticator after losing backup data due to a mis-operation, impacting their ability to access onmicrosoft accounts.

“Dear Support Team, I manage two onmicrosoft enterprise accounts. My admin accounts have two‑factor authentication enabled with Microsoft Authenticator. Following a phone reset and subsequent mis‑operation, all backup data has been lost. I cannot bypass two‑factor authentication to log into my admin accounts. Please k…”

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Identity

authenticationconditional_accessmfa

Audience

adminsecurity_engineer

Environment

cloudon_premises

Ontology Topics

AZ-104SC-300AZ-500MD-102

Classification confidence: 95%

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