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mediumDynamicsDynamics 365 Contact Centerpreviewm365_message_center · Jul 6, 2026

Dynamics 365 Contact Center - Bullseye routing with User groups

Dynamics 365 Contact Center is introducing Bullseye routing with User groups as a new preview feature that enables tiered assignment strategies for customer service representatives. This enhancement allows for more flexible and efficient routing of customer interactions based on user group configurations.

“Services: Dynamics 365 Apps. We are announcing Bullseye routing with User groups in Dynamics 365 Contact Center. This feature will reach public preview on July 17, 2026.<br><br> <b>How does this affect me?</b><br> This feature enables a tiered assignment strategy that automatically expands the pool of eligible custom…”
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Audience
admindeveloper
Environment
cloud
Classification confidence: 95%
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Dynamics 365 Contact Center - Bullseye routing with User groups | 365Forge