Dynamics 365 Customer Service - Classify emails in predefined taxonomy (categories and subcategories)

“Services: Dynamics 365 Apps. We are announcing the ability to classify emails in predefined taxonomy (categories and subcategories) for support automation with Case Management Agent in Dynamics 365 Customer Service. This feature will reach general availability on August 21, 2026.<br><br><b>How does this affect me?</b…”