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mediumDynamicsCustomer Servicepreviewm365_message_center · Aug 14, 2026
Dynamics 365 Customer Service and Dynamics 365 Contact Center - Detect intraday volume spikes with workforce alerts
Dynamics 365 Customer Service and Contact Center will introduce volume spike alerts and in-app notifications in public preview on August 31, 2026, allowing supervisors to monitor and respond to intraday volume changes.
“Services: Dynamics 365 Apps. We are announcing the ability to create volume spike alerts and in-app notifications in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach public preview on August 31, 2026.<br><br><b>How does this affect me?</b><br>With this feature, supervisors can cr…”
View original article →Audience
adminsupervisor
Environment
cloud
Classification confidence: 95%
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