Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications

Microsoft Dynamics 365 Customer Service enables organizations to improve business processes for customer service functions including automatic case creation and queue management. This certification validates skills in implementing these customer service capabilities within the Dynamics 365 platform.

“Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.”

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Audience

admindeveloper

Environment

cloud

Ontology Topics

AZ-204AZ-305

Classification confidence: 95%

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