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mediumDynamicsDynamics 365 Contact Center AIotherlearn_dynamics365 · Oct 22, 2026

Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate - Certifications

Microsoft has introduced a new certification for Dynamics 365 Contact Center AI Engineers, validating expertise in designing AI-powered contact center solutions for scalable service and growth.

“This certification validates your ability to design and implement AI-powered contact center solutions in Microsoft Dynamics 365 for scalable service and growth.”
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Audience
developeradmin
Environment
cloud
Ontology Topics
MD-102
Classification confidence: 90%
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Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate - Certifications | 365Forge