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mediumDynamicsDynamics 365 Contact Centernew featurem365_message_center · Aug 3, 2026
Dynamics 365 Contact Center - Assign conversation to expert who engaged with the customer previously
Dynamics 365 Contact Center introduces a new feature allowing users to assign conversations to experts who previously engaged with the customer, enhancing customer service efficiency. This feature will be generally available on August 28, 2026.
“Services: Dynamics 365 Apps. We are announcing the ability to assign conversations to experts who engaged with the customer previously in Dynamics 365 Contact Center. This feature will reach general availability on August 28, 2026.<br><br> <b>How does this affect me?</b><br> This feature will enable users to assign c…”
View original article →Audience
admindeveloper
Environment
cloud
Ontology Topics
MB-910
Classification confidence: 95%
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