Feed / Dynamics
mediumDynamicsDynamics 365 Contact Centernew featurem365_message_center · Aug 31, 2026

Dynamics 365 Contact Center - Control how many conversations are evaluated with a sampling percentage

Dynamics 365 Contact Center introduces a new feature allowing administrators to control the number of conversations evaluated using a sampling percentage, set to be generally available on September 30, 2026. This change provides more granular control over evaluation processes.

“Services: Dynamics 365 Apps. We are announcing the ability to control how many conversations are evaluated with a sampling percentage in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.<br><br><b>How does this affect me?</b><br>Users will be able to set a sampling perce…”
View original article →
Audience
admindeveloper
Environment
cloud
Ontology Topics
MB-910MB-920
Classification confidence: 95%
Loading correlations…
Dynamics 365 Contact Center - Control how many conversations are evaluated with a sampling percentage | 365Forge