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highExchangebreaking changelink_discovery · Oct 18, 2026

[Docs] Shared mailboxes are unexpectedly converted to user mailboxes after directory synchronization runs in an Exchange hybrid deployment

Admins may lose shared mailbox functionality after directory synchronization in an Exchange hybrid deployment, impacting collaboration and compliance.

“Linked from "Convert a user mailbox to a shared mailbox - Microsoft 365 admin": Shared mailboxes are unexpectedly converted to user mailboxes after directory synchronization runs in an Exchange hybrid deployment”
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Audience
admin
Environment
cloudhybrid
Classification confidence: 95%
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[Docs] Shared mailboxes are unexpectedly converted to user mailboxes after directory synchronization runs in an Exchange hybrid deployment | 365Forge