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mediumDynamicsContact Centernew featurem365_message_center · Sep 30, 2026
Dynamics 365 Contact Center - Let representatives set next presence to handle routing of work items
A new feature in Dynamics 365 Contact Center allows customer service representatives to set their next presence, improving work item routing. This will reach general availability on October 30, 2026.
“Services: Dynamics 365 Apps. We are announcing the ability to let customer service representatives set their next presence to handle routing of work items in Dynamics 365 Contact Center. This feature will reach general availability on October 30, 2026.<br><br><b>How does this affect me?</b><br>With this feature, cust…”
View original article →Audience
admindeveloper
Environment
cloud
Classification confidence: 90%
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