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mediumDynamics365 Contact Centernew featurem365_message_center · Sep 21, 2026
Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests
A new AI-assisted feature for time-off and swap requests is being introduced in Dynamics 365 Contact Center, set to reach general availability in October 2026. This will automate workforce schedule management and approvals.
“Services: Dynamics 365 Apps. We are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 365 Contact Center. This feature will reach general availability on October 1, 2026. <br><br><b>How does this affect me? </b><br>This feature enables an AI-assisted solution that provides automation…”
View original article →Audience
admindeveloper
Environment
cloud
Classification confidence: 90%
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