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mediumDynamicsDynamics 365 Contact Centernew featurem365_message_center · Jul 30, 2026
Dynamics 365 Contact Center - Pick based work assignment at queue level
Dynamics 365 Contact Center introduces pick-based work assignment at the queue level, allowing admins to choose the 'No Assignment' method for work assignment, improving flexibility in managing customer interactions.
“Services: Dynamics 365 Apps. We are announcing the ability to use pick-based work assignment at queue level in Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026.<br><br> <b>How does this affect me?</b><br> With this feature, you can choose the "No Assignment" method for your…”
View original article →Audience
admin
Environment
cloud
Classification confidence: 95%
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