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mediumDynamicsDynamics 365new featuredynamics_blog · Jul 7, 2026

Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot

Dynamics 365 is integrating agentic AI through Microsoft 365 Copilot to enhance sales and service team productivity by providing intelligent assistance within the flow of work. This update helps organizations meet evolving customer expectations through AI-driven capabilities.

“Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the new standard—right in the flow of work. The post Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot appeared first on Mic”
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Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot | 365Forge