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mediumDynamicsDynamics 365 Contact Centerga releasem365_message_center · Jul 30, 2026

Dynamics 365 Contact Center - Track quality trends over time with a historical analytics report

Dynamics 365 Contact Center introduces a historical analytics report to track quality trends over time, providing supervisors and admins with a comprehensive view of contact center performance. This feature will be generally available on August 31, 2026.

“Services: Dynamics 365 Apps. We are announcing the ability to track quality trends over time with a historical analytics report in Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026.<br><br><b>How does this affect me?</b><br>This feature gives supervisors and admins a contact…”
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Audience
adminsupervisor
Environment
cloud
Classification confidence: 95%
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Dynamics 365 Contact Center - Track quality trends over time with a historical analytics report | 365Forge