My privacy buttons are greyed out and it wants me to age verify, Im already verified. - Microsoft Q&A

A user is experiencing issues with age verification and privacy settings on their Microsoft account, despite having already verified. This issue may impact the user's ability to access certain features.

“Today I was having trouble with a game that required xbox/microsoft age verification to access parts of the game. Which is weird since <PII removed> and I've already verified my account. I go to check microsofts age verification and it says to age verify again and all my privacy options are greyed out. When I click t…”

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Identity

authentication

Security

threat_protectionidentity_security

Audience

end_user

Environment

cloud

Classification confidence: 80%

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